Return Policy

At Widluth, we hope you fall in love with every piece you bring home. If you're not completely satisfied with your order, you may request a return or exchange within 80 days of receiving your item.

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📌 General Return Conditions

• Return requests must be made within 80 days of the delivery date.

• Items must be unused, in original condition, and in original packaging.

• All parts, hardware, manuals, and accessories must be included.
  

• Unless the item is defective or damaged, return shipping costs are the responsibility of the customer.

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🔧 Return Scenarios & Process

1. 🎯 Exchange (Changed Mind / Wrong Size)

• Submit your return request within 80 days of delivery.

• Customers are responsible for both shipping and return costs.

• Once the returned item is received and inspected:

  • A replacement item will be shipped (if applicable), or

  • A refund will be issued, minus shipping fees

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2. ⚠️ Damaged, Defective, or Incorrect Items

• Contact us within 48 hours of delivery at support@widluthlight.com

• Please include:

  • Order number

  • Clear photos or videos of the issue

• After verification, we will offer:

  • A full refund, or

  • A free replacement

⚠️ Note: Damage caused during installation or improper use is not covered under warranty.

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3. 📦 Lost Orders

• If your order has not arrived within the estimated delivery timeframe:

  • Contact us within 30 days after the expected delivery date

• We will confirm the loss with the carrier

• Once confirmed, we will provide:

  • A free replacement, or

  • A full refund

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4. ❌ Order Cancellation

• Orders can be canceled for free within 24 hours of purchase

• If the order has already shipped:

  • It cannot be canceled

  • You may still return it after delivery following our standard return process

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📥 How to Request a Return

1. Email us at support@widluthlight.com

2. Include:

   • Your order number

   • Clear photos or videos of the product

3. Once approved, we will:

   • Email you a prepaid return label, and

   • Arrange a pickup via UPS or FedEx

4. Once the returned item is received and inspected (typically within 3–5 business days), we will:

   • Process your exchange or

   • Issue a refund

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🚚 Who Pays for Return Shipping?

✅ No restocking fees will be charged

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💳 Refunds

• Refunds are issued within 1–3 business days of return approval

• If you do not receive your funds within 5 business days, please check with your bank

• Still need help? Reach out to us anytime

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📞 Need Help?

Questions about your return or exchange?

📧 Email us at support@widluthlight.com